Marta Jonsson

Delivery and returns

UK / Ireland delivery information

Delivery service Details Carrier Cost
Express Orders must be placed by 2pm to receive delivery on the next working day.* Delivery Monday-Friday only. DHL £6.30
Standard Delivery within 3-5 working days*. Delivery Monday-Friday only. MyHermes £3.50
Republic of Ireland Delivery within 3 working days* Delivery Monday-Friday only.

DHL

£6.30

*Please note that we are closed on Monday 2nd January 2017.
* Please note that weekends and public holidays are not considered working days. Outlying areas such as the Highlands & Islands of Scotland, Isle of Man & Isle of Wight may take slightly longer.

When receiving a parcel, you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to receive your parcel.

If you would like some help or have any questions about our delivery options, please contact the Marta Jonsson Customer Services team by calling us on +44 (0) 208 881 0310 or emailing customerservice@martajonsson.com

International delivery information

Delivery service Details Carrier Cost
Europe (EU and EEC) Delivery within 3-5 working days * Royal Mail £10.00
Rest of World Delivery within 5-10 working days * Royal Mail £16.00

International delivery is charged on a flat rate basis, regardless of the weight of your order.

We will endeavour to deliver to any location outside the UK/Ireland via Royal Mail and our staff will be more than happy to assist you through this process if you need any help.

For countries outside the EU, sales tax, customs and import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. You may want to contact your local customs office for information on if / which charges will apply.

Gift Vouchers Delivery Information

How the Process of Buying Vouchers Works:

-After your order on our website for one or more of our gift vouchers is placed an email containing your online gift voucher code will be sent to the email address provided;

-Please note it might take up to one working day for the online gift voucher to be processed and emailed.

Order Errors:

-If you've made an error on your order, please email our Customer Service on customerservice@martajonsson.com and we will do our best to correct it.

Returns and refunds

We hope that you love and enjoy wearing your fabulous new Marta Jonsson purchase, however we guarantee to refund any item you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt.

There are two simple ways to return an order:

  • To return by post simply fill out the returns slip & return along with the items in their original condition & packaging within 14 days of receipt. We do not pay for return postage this will be at your own cost.
  • Alternatively you can return your order to your nearest Marta Jonsson store*. Please ensure you bring the returns slip as proof of purchase. You will also require the card that was used to purchase the order online. We are unable to exchange items; you would need to return items for a refund and then re-submit a new order. *Unfortunately we are not able to accept online returns from martajonsson.com through our department store concessions.

If you are returning items these remain your responsibility until they reach us at the address below & have been checked. For your protection we recommend that you send any return using a delivery service that insures you for the value of the goods.

All returns must be sent to:

Marta Jonsson Returns Department

42 Gorst Road
Park Royal
London NW10 6LD

Terms and conditions for Gift Vouchers:

-For security reasons we advise that when purchasing a gift voucher fill in the intended recipient’s name in the Delivery information requested;

-The voucher can be applied at the Checkout for a purchase in equal or superior value to the voucher value excluding delivery charges;

-Please note that all the returns purchased with gift vouchers will be refunded with a gift voucher with a matching value to the original. This does not affect your statutory rights.

-The voucher can only be used once and in full amount;

-The voucher is valid for a period of 6 months from the date of purchase.

-The gift voucher can be cancelled within 24 hours (Monday-Friday) if the voucher has not been redeemed;

-Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.