Marta Jonsson

Terms and conditions

  1. These are the terms & conditions on which we do business for goods ordered through this website. These terms & conditions are designed to set out clearly our responsibilities and your rights. Please read carefully before placing your order and retain a copy for future reference.
  2. We reserve the right to vary the terms & conditions at anytime but in respect of any ordered goods, the terms & conditions that apply are those which you accepted when placing your order.
  3. A contract is formed between Marta Jonsson and you when we receive settlement of your credit/debit card payment.
  4. Every effort will be made to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to despatch we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.
  5. Photos, illustrations or descriptions contained in this website are for general information and guidance. There may be minor variations between the goods shown or described in our website and those dispatched to you without affecting their function, quality or price.
  6. Payment for goods will be in pounds Sterling, by any method shown in this website. All purchases are inclusive of VAT.
  7. The ordered goods will be delivered to the address entered by you on online or given over the phone. Ordered goods will normally be delivered to addresses in the UK within 3-5 working days of your order being accepted. If there is no one to accept delivery of the goods, you will be offered an alternative date.
  8. All orders are accepted subject to the availability of stock. If any goods are not immediately available to us, we will inform you as soon as possible and refund in full the amount that has been paid by you. Any other goods ordered by you will be dispatched in the normal way.
  9. You have the right to cancel the order at anytime up to the end of seven working days after you receive the goods, by hand, post or email at the address or email address shown below, giving details of the goods ordered and their delivery. You must return the goods to us at your own cost, in unused and saleable condition. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit. We will refund in full the amount that has been paid by you within 30 days of receiving the goods.
  10. If you are unsatisfied with the quality of the goods, or have a complaint about them, you should contact us via email at: customerservice@martajonsson.com or write to us at: Customer Service, Marta Jonsson, 42 Gorst Road NW10 6LD
  11. Unworn footwear can be returned by post to us at your own cost, using the return form contained in your invoice. Alternatively you can return to your nearest Marta Jonsson store* with your shoes and proof of purchase. (*Unfortunately we are not able to accept online returns from martajonsson.com through our department store concessions)
  12. We shall be under no liability in respect of any defect in the goods arising from fair wear and tear, wilful damage, negligence, abnormal conditions, failure to follow our instructions, misuse or alterations or repair of the goods without our approval.
  13. We shall not be liable to you for any losses to any business from failure to supply the goods in accordance with the contract.
  14. The contract formed by the acceptance of your order will be governed by the laws of England and the English Courts will have jurisdiction over any dispute arising from the contract.

Marta Jonsson Gift Vouchers Terms and Conditions:

  1. For security reasons we advise that when purchasing a gift voucher fill in the intended recipient’s name in the Delivery information requested;
  2. The voucher can be applied at the Checkout for a purchase in equal or superior value to the voucher value excluding delivery charges;
  3. Please note that all the returns purchased with gift vouchers will be refunded with a gift voucher with a matching value to the original. This does not affect your statutory rights.
  4. The voucher can only be used once and in full amount;
  5. The voucher is valid for a period of 6 months from the date of purchase.
  6. The gift voucher can be cancelled within 24 hours (Monday-Friday) if the voucher has not been redeemed;
  7. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.